Shipping Policy
Effective Date: Feb 01, 2025
At ECO GOODS LLC, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please read our Shipping Policy to understand how we process and deliver your orders.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there is a delay due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Times
We offer several shipping options based on your location and preference:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.
- Overnight Shipping: Estimated delivery within 1 business day (only available for select locations).
Delivery times may vary based on location, carrier delays, weather conditions, and other external factors.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping is available on orders over $150 within the United States.
4. Shipping Restrictions
- We currently only ship within the United States.
- We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.
- Some items may be restricted due to local regulations.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your package through the carrier’s website to monitor its status.
6. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please contact us at hello@ecogoodsus.com.
- If your package is lost in transit, we will work with the shipping carrier to resolve the issue. Refunds or replacements may be issued on a case-by-case basis.
7. Damaged Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery.
- Provide clear photos of the damaged item and packaging to process a replacement or refund.
8. Address Changes & Order Modifications
- Address changes and order modifications can only be made within 24 hours of placing your order.
- Once an order has been shipped, we cannot change the shipping address.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us:
ECO GOODS LLC
1350 DRIVER RD
MARRIOTTSVL, MD 21104
Email: hello@ecogoodsus.com
We appreciate your business and strive to provide the best shipping experience possible!