Effective Date: Feb 01, 2025
At ECO GOODS LLC, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.
1. Returns Eligibility
You may return an item within 30 days of receiving your order, provided it meets the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when received, without any damage, stains, or alterations.
- Items marked as final sale, gift cards, and personalized items are not eligible for return.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at hello@ecogoodsus.com with your order number and reason for the return.
- Receive Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
- Ship the Item: Pack the item securely and send it to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to an error on our part.
- Inspection & Approval: Once we receive the item, we will inspect it and process your refund within 5-7 business days.
3. Refund Policy
- Approved Refunds: Once your return is inspected and approved, a refund will be issued to your original payment method.
- Processing Time: Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
- Shipping Fees: Original shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Provide clear photos of the damaged item and packaging. We will offer a replacement or full refund, including shipping costs.
6. Cancellations
Orders can only be canceled within 24 hours of purchase, provided they have not yet been shipped. If the order has already been processed, you will need to initiate a return after receiving the item.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
ECO GOODS LLC
1350 DRIVER RD
MARRIOTTSVL, MD 21104
Email: hello@ecogoodsus.com
We appreciate your business and thank you for shopping with ECO GOODS LLC!